Refund Policy

Please note that by purchasing any service on our site, you agree to the terms of the Refund Policy.

Refund Policy for Maintenance Plans

We offer a conditional refund for maintenance plans acquired from ainygo.com, and the conditions are mentioned below.

1: On Plan Cancellation:

We maintain a policy of no refunds in this case. Due to the month-to-month, cancel anytime nature of this agreement, we shall not be compelled to issue a refund, pro-rated or otherwise for any reason. We do reserve the right to issue a refund on a case-by-case basis at our sole discretion. However, we will continue delivering our services till the end of the cycle.

2: On Plan Downgrade:

In case of downgrading within 15 days of current cycle, we offer 50% refund and in case of downgrading after 15 days of current cycle, we offer refund for remaining days in old plan cycle.

3: On Plan Upgrade:

In case of upgrading a maintenance plan, we offer a full refund for the old plan cycle’s remaining days.

4: Changing the website URL or adding a new website to the current plan:

Our policy allows for the modification of the website URL associated with your plan exclusively for the purpose of migrating your existing website to a new domain name. However, changing the website linked to any of our maintenance plans is restricted unless the current billing cycle has concluded.

Refund Policy for WP Support orders

We firmly believe in and stand behind our service 100%. However, we understand that it cannot work perfectly for everyone all of the time. If we cannot fix your issue and have given up, We’ll issue a full refund. However, if you decide to cancel your support request before we have an opportunity to work on it and determine we can not fix it or you are unable to provide the access we need, there will be only a refund of 60% of what was paid to us. The reason for this is that we do have operating costs that are incurred when a service is purchased and submitted, and in many cases, the agent has already completed a portion of the work.

Refund Timeline

We strive to process all refund requests promptly and fairly. Below is our standard refund timeline:

  • Refund Request Submission: Once your refund request is submitted, you will receive an acknowledgment email within 24 hours.

  • Review & Approval: Our team will review your request and supporting details. This process typically takes 2–3 business days.

  • Refund Initiation: Once approved, the refund will be initiated within 1–2 business days.

  • Bank Processing Time: Refunds to credit/debit cards or bank accounts may take 5–7 business days to reflect, depending on your financial institution.

We hope we were able to explain all our refund-related policies properly. Besides all these conditions, if you have any other issue with any transaction, please contact us within 45 days of the transaction. Due to our internal policies we’ll not be able to issue any refund after 45 days of the transaction. If you require any further clarification, Feel free to contact us at billing@ainygo.com.