The operations layer,
from onboarding to report.
No vague promises, no marketing-speak. This page shows the actual mechanics of working with Ainygo: how we onboard a site, what we run every day, how we talk to you, and what shows up in your inbox at the end of the month.
Five steps, about 72 hours.
From signup to first health check in three days. No long kickoff calls, no 30-page questionnaire, no waiting on a project manager to get back to you.
Pick a plan
Choose Tend, Shield, Thrive, or an agency plan on the pricing page. Pay through PayPal, monthly or yearly. No sales call required, no contract to sign. The moment payment clears, your onboarding ticket opens and a senior engineer is assigned to your site.
Fill the intake form
One page, about ten minutes. You give us hosting access, WordPress admin, a note on anything fragile, and the emails that should receive reports. We support every major host, so you do not need to migrate anything to start.
We audit
Within 24 hours your engineer runs a full audit: core version, plugin CVEs, theme integrity, database health, speed baseline, backup state, SSL configuration. You get a baseline report listing everything we found and what we are addressing first.
We onboard
Off-site backups configured. Monitoring live. Staging spun up. Credentials rotated and stored in our vault. Updates queued for the next Tuesday deploy window. Your site is now fully inside our operations loop.
You sleep
You get a welcome email with your portal login, your engineer name, and the date of your first monthly report. From here on, we work quietly in the background. You only hear from us when something needs your call or when the report lands.
What happens every day, week, and month.
The work does not stop between reports. Here is the rhythm your site runs on.
Uptime monitoring, always on
Automated pings hit your site every 5 minutes from three continents, around the clock. An outage longer than five minutes pages our on-duty engineer for a priority response. Most incidents are acknowledged before you even notice them.
Plugin updates, Tuesdays
Core, plugin, and theme updates run every Tuesday. Staged first, regression-tested on a visual diff, then deployed with a rollback point saved. Security patches get an off-schedule emergency deploy.
Backups, daily
A full file and database backup every 24 hours, stored off-site across two providers. Every backup is test-restored in staging and checksummed before we call it verified. Retention scales with your plan: 30 days on Tend, 90 days on Shield and Thrive.
Security scans, weekly
Full malware sweep every week, plus real-time signature checks on file changes. WPScan runs against your plugin stack to flag new CVEs as they publish. If anything hits, a human reviews it within the hour.
Speed checks, monthly
Core Web Vitals measured from three geographies on the first of every month. If anything has drifted, we tune caching, images, or scripts before the next report goes out. You see the trendline, not just a single score.
Reports, monthly
One page, every fix, every scan, every change. Updates applied, incidents handled, backups verified, speed and uptime trends. Lands on the first business day of every month.
How you stay informed
without being overwhelmed.
We do not flood your inbox. We send you what matters, through the channel that fits the moment. Most weeks that is silence. Every month it is a clean, one-page report you can forward to anyone who cares.
- Email for reports, change logs, and non-urgent updates
- Client portal for live status, ticket history, and backup downloads
- Monthly report on the first business day of every month
- Slack shared channel for agency plans and retainers
- Phone call when the incident is bad enough that email will not do
What happens when something breaks.
Sites break. Plugins misbehave, hosts have bad days, attackers get curious. Here is our playbook when they do.
- Detection. Monitoring catches it within 5 minutes, or you email support. Either way, the ticket opens automatically and pages an engineer.
- Triage. We acknowledge, assess severity, and tell you what we think is happening. No silence.
- Fix. We work on it until it is resolved. If the fix is longer than an hour, we send status updates every 30 minutes. If it needs your call (DNS change, credentials, third-party vendor), we stop and ask.
- Verification. Before we close the ticket, the site passes a full re-check: uptime, speed, security scan, and any specific symptom that was reported. Nothing closes on a guess.
- Post-mortem. Within 24 hours you get a written summary: what broke, why, what we did, and what we changed so it does not happen again. Every incident feeds the next month of hardening work.
Questions about how we actually work.
Can I onboard faster than 72 hours?
+Do I own my site and my data?
+How secure is your side of the operation?
+What if I want to leave?
+What are your working hours?
+Pick a plan, fill the intake, sleep by Friday.
Every care plan includes the full operations loop you just read about. 30-day money back on yearly plans, 24-hour partial refund on monthly, cancel any time after.