Care plans

Pick a plan.
Sleep through the night.

Three flat-price WordPress care plans. Monthly or yearly billing. No contracts. Cancel anytime. Unlimited edits on Shield and above, plus monthly tech fix hours for when things break. 30-day money-back guarantee on yearly plans.

Tend

For small sites that just need to stay updated and safe.

$79 / mo
$66 / mo, billed yearly
$790/yr · save $158 vs monthly
Switch to yearly and save 2 months
  • WordPress core, plugin and theme updates
  • Weekly off-site backups (30-day retention)
  • 24/7 uptime monitoring with instant alerts
  • Monthly malware scan
  • Monthly performance report
  • 1 hour of tech fix time each month
  • Email support (24-hour response)
  • Cancel any time
Start Tend Start Tend yearly
Most popular

Shield

For sites that need ongoing edits plus security.

$169 / mo
$141 / mo, billed yearly
$1,690/yr · save $338 vs monthly
Switch to yearly and save 2 months
  • Everything in Tend
  • Unlimited edits Fair use
  • Daily off-site backups (90-day retention)
  • Weekly security scans
  • 2 hours of tech fix time each month
  • Priority fix-first queue
  • 4-hour response on business days
  • Staging environment on request
Start Shield Start Shield yearly

Thrive

For WooCommerce, membership, and functionality-heavy sites.

$229 / mo
$191 / mo, billed yearly
$2,290/yr · save $458 vs monthly
Switch to yearly and save 2 months
  • Everything in Shield
  • Complete malware removal
  • Monthly speed optimization pass
  • Image and mobile optimization
  • E-commerce plugin management
  • Advanced security hardening
  • 3 hours of tech fix time each month
  • Same-day response on urgent issues
Start Thrive Start Thrive yearly

Unlimited edits run during our business hours (Mon–Sat, 6am–9pm IST), one task at a time, under a fair-use policy. Tech fix hours are a separate monthly pool for debugging broken things (not edits) and do not roll over. Response SLAs are measured during business hours. Yearly plans carry a 30-day money-back guarantee on the unused portion. See the FAQ below for the full fair-use scope, what counts as an edit, and refund terms.

What is included

Compare care plan features.

Every plan covers the essentials. The difference is how much hands-on time we dedicate each month, how fast we respond, and how deep we go on performance and security.

  Tend Shield Thrive
Unlimited edits Fair use — ✓ ✓
Tech fix hours / month 1 hr 2 hrs 3 hrs
WordPress core updates Weekly Weekly Weekly, staged
Plugin & theme updates Weekly Weekly Weekly, staged
Off-site backups Weekly Daily Daily
Backup retention 30 days 90 days 90 days
Uptime monitoring ✓ ✓ ✓
Security scans Monthly Weekly Weekly
Malware removal Add-on Scan only Included
Speed optimization — — Monthly pass
Image / mobile optimization — — Included
E-commerce plugin management — — Included
Response SLA 24 hrs 4 hrs Same day
Staging environment Add-on On request On request
Monthly performance report Summary Detailed Detailed
Which plan is right for me?

Pick by site type, not by price.

The cheapest plan that fits your site is almost always the right one. Upgrade the day your needs change.

Tend

Small brochure or info site

Personal site, portfolio, local business, blog with occasional edits.

Start Tend
Shield

Growing business site

You send edit requests regularly. Content swaps, CSS tweaks, new sections. This is the sweet spot.

Start Shield
Thrive

WooCommerce & membership

Your site sells, takes payments, or gates content. Speed and security matter for revenue.

Start Thrive
Unlimited edits, explained

What counts as an edit, what doesn't.

Shield and Thrive include unlimited edits during business hours. We work through your queue one task at a time under a fair-use policy. Here's the line we draw.

✓

Included in unlimited edits

  • Content updates (text, images, swap hero, About copy)
  • CSS tweaks, color changes, font and spacing adjustments
  • Plugin settings, menu changes, navigation edits
  • Adding or removing pages and sections (using existing templates)
  • Form field edits, shortcodes, embeds, widgets
  • Publishing blog posts from content and images you supply
  • Small layout changes within existing page templates
—

Not included (quoted separately)

  • Custom PHP development or new plugins built from scratch
  • Full theme redesigns or custom page templates from mockups
  • Graphic design, content writing, SEO strategy
  • Complex data migrations or multisite setup
  • Domain and DNS setup on new providers
  • Debugging and fixing broken functionality (use your tech fix hours)
  • Anything taking more than 30 minutes of hands-on time

Fair use: each task under 30 minutes of hands-on time, up to 3 active tasks in your queue at once, worked during business hours (Mon–Sat, 6am–9pm IST). Anything bigger we quote at $39/hr before starting.

Add-ons

Extras, only if you need them.

Add-ons are optional and can be toggled from the client portal at any time. Cancel an add-on any time to stop the next charge.

Extra fix time

$39 / hr

Top up beyond your plan allowance.

Staging environment

$29 / mo

Always-on isolated staging for risky changes.

SSL certificate

$79 / yr

We source, install & renew a commercial cert.

One-off fixes

Not ready for a plan?
Use flat-price emergency fixes.

Hacked site, white screen, slow load, migration, SSL error, pick the fix, pay the flat price, and we start the clock. Every emergency fix comes with a full money-back guarantee: if we cannot fix it, you do not pay.

Browse emergency fixes
Popular fixes
  • Hacked site recovery, from $59
  • Speed optimization, from $239
  • White screen / site down, from $79
  • WordPress migration, from $49
  • HTTPS / SSL fix, from $49
  • Custom tech support, quote on request
Pricing FAQ

Questions before you pick a plan.

What exactly is an "edit" vs a "tech fix"?

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An edit is a planned change you ask us to make: content updates, CSS tweaks, plugin settings, new sections from existing templates, form field edits, publishing blog posts. Shield and Thrive include unlimited edits (fair use, business hours). A tech fix is time we spend on something that is broken: debugging errors, investigating slowness, untangling a plugin conflict, tracing a bug. Every plan includes a monthly pool of tech fix hours (1/2/3 hrs on Tend/Shield/Thrive). The two pools are separate on purpose, your unlimited edits are never eaten by a bad plugin update.

How does "unlimited" edits actually work?

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You queue as many edit requests as you want from the client portal. We work through them one task at a time during business hours (Mon–Sat, 6am–9pm IST) under a simple fair-use policy: each task under 30 minutes of hands-on time, up to 3 active tasks in your queue at once. Anything bigger we scope and quote separately before touching it. This lets small businesses get real value without a single client dumping a year of backlog on day one.

What if I go over my monthly tech fix hours?

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Nothing breaks. We keep working, and extra hours are billed at $39/hr on your next invoice. We notify you before crossing the threshold so you can decide whether to approve overage, wait for the next month, or upgrade to a plan with more hours. Tech fix hours do not roll over.

Do you offer phone support?

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No sales calls, no discovery calls, no demos, no video meetings. All day-to-day support runs through the client portal and email, with tier-based response SLAs during business hours (24 hrs on Tend, 4 hrs on Shield, same-day on Thrive). Written tickets are faster to triage, create a permanent record, and let the right engineer pick up the thread without a handoff. The only exception is a live emergency where the situation is too urgent for email — in that case your engineer will call you directly until the site is back up.

Which plan should I pick for a WooCommerce store?

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Thrive. It is built for WooCommerce, membership sites, and any WordPress site where plugins and speed directly affect revenue, it adds complete malware removal, monthly speed optimization, image and mobile optimization, e-commerce plugin management, and advanced security hardening on top of Shield.

How fast can you onboard my site?

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We aim to have your site under our care within 48 hours of signup. You get a welcome email within 2 business hours with a secure access request, as soon as you hand over hosting and WordPress access we run our onboarding checklist (updates audit, backup setup, monitoring, security scan) and email you when the site is under watch. Shield and above get priority onboarding, usually same or next business day.

Can I switch plans later?

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Yes. Upgrade or downgrade any time from the client portal. We pro-rate the difference on your next invoice. Most clients start on Shield and move up to Thrive as the site grows.

Do you support multiple sites?

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Every plan covers one WordPress site. If you manage a portfolio, agencies and studios get up to 40% off these published rates on volume — see our agencies page and request a custom quote.

Is there a contract or minimum term?

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No. Plans are month-to-month by default. Yearly billing saves you two months, and yearly plans can be cancelled within the first 30 days for a refund of the unused portion. Monthly plans carry a 24-hour partial refund after billing and can be cancelled any time to stop the next charge.

How do response-time SLAs work?

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Response SLAs are measured during our business hours (Mon–Sat, 6am–9pm IST). Tend gets a 24-hour response, Shield gets 4 hours, and Thrive gets same-day response on urgent issues. If a site is fully down outside business hours, raise an emergency ticket from the portal and we pick it up as soon as an engineer is on.

Do you refund if I cancel?

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Yearly plans: cancel within the first 30 days and we refund the unused portion. Monthly plans: partial refund within 24 hours of billing. If no work has started, it is a full refund. If a fix has already shipped in that window, we charge that fix as an individual task at its standard flat price and refund the balance. After 24 hours, cancel any time to stop the next charge. Emergency fixes: full money-back guarantee if we cannot ship the fix.

What payment methods do you accept?

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We bill through PayPal, which supports credit & debit cards in addition to PayPal balance. All invoices are available in the client portal as downloadable PDFs.
Still deciding?

Start small. Upgrade when you need to.

Most clients start on Shield, it is the sweet spot between coverage and cost. Switch up or down any time.

Start with Shield Talk to us first
Cancel any time. 30-day money back on yearly plans.