1. Agreement
These terms of service ("Terms") are a binding agreement between you and Ainygo Technologies ("Ainygo," "we," "us," "our"). They cover use of the ainygo.com website, our client portal, and the WordPress maintenance services we deliver. By signing up for a plan, paying for an emergency fix, or otherwise using our services, you agree to these Terms. If you do not agree, do not use the services.
2. Services
Ainygo provides WordPress maintenance and operations services including, but not limited to, monthly and yearly care plans, flat-fee emergency fixes, and agency-tier plans. The specific scope of each service is described on the relevant pricing and service page at the time you buy. Details are covered in our pricing and scope pages rather than restated here; those pages form part of your agreement with us.
3. Your account
3.1 Accuracy
You agree to provide accurate, current, and complete information when you sign up, and to keep that information up to date. If your billing email or address changes, update it in the portal.
3.2 Security
You are responsible for keeping your account credentials safe and for everything that happens under your account. Tell us immediately at support@ainygo.com if you suspect unauthorised access.
3.3 One user per account
Each Ainygo account is intended for a single user. Agencies managing multiple client sites use the same account type as everyone else and simply book additional sites or plans under their account.
4. Billing and payment
4.1 Payment processor
Payments are processed by PayPal. By placing an order you agree to PayPal's terms in addition to these Terms.
4.2 Currency and pricing
Prices are displayed in the currency shown on the order page. All prices are tax inclusive - any applicable taxes are handled by us internally and never added on top of the price you see at checkout.
4.3 Recurring billing
Monthly and yearly care plans are billed on a recurring basis. Monthly plans renew every month; yearly plans renew every twelve months. Emergency fixes are charged as flat fees at the time of purchase.
4.4 Auto-renewal and notice
Yearly plans renew automatically. We send a renewal notice at least 14 days before the renewal date so you can review, change, or cancel. You can turn off auto-renewal at any time in your account.
5. Cancellation and refunds
Cancellation and refund rules are set out in our refund policy, which is part of these Terms. In short: monthly plans carry a 24-hour partial refund after each bill (with any work already shipped inside that window billed as an individual task at its standard flat price, deducted from the refund), and can be cancelled at any time after that to stop the next bill; yearly plans carry a 30-day money-back window; emergency fixes carry a full money-back guarantee if we cannot ship the fix as described.
6. Your content and site access
6.1 Ownership
You own your WordPress site, your content, and your data. Nothing in these Terms transfers ownership of your site or content to us.
6.2 Access you grant us
To perform maintenance we need temporary administrative, SFTP, or hosting-panel access to your site. You grant us a limited, revocable licence to use that access solely to perform the services you have engaged us for.
6.3 Access we return
Once work is complete, or whenever you ask, we remove our access, rotate credentials, and confirm in writing. We never retain credentials we do not need, and we never retain them after you have ended the relationship.
7. Acceptable use
You agree not to use our services for sites that:
- host illegal content under the law of any jurisdiction that applies to you or to us;
- distribute malware, phishing pages, or other malicious software;
- you cannot prove ownership of, or authorised control over, on reasonable request.
We reserve the right to refuse or terminate service for sites that breach this section, and to report serious abuse to the relevant authorities.
8. Warranties and disclaimers
We provide our services on a best-effort basis by senior engineers, with specific named guarantees set out on our guarantee page and in our refund policy. Except for those named guarantees, and to the maximum extent permitted by law, our services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Nothing we fix outside the explicit scope of a plan or fix is guaranteed.
9. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to the services is limited to the fees you actually paid us in the twelve months immediately before the event giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages. Nothing in this section limits liability that cannot be limited by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Ainygo Technologies, its officers, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to: your content, your use of the services in breach of these Terms, your breach of applicable law, or your violation of any third-party right. We will notify you promptly of any such claim and cooperate reasonably in the defence.
11. Termination
You may cancel at any time from your account. We may suspend or terminate your account if you materially breach these Terms, if your payment method fails and is not corrected after reasonable notice, or if we are legally required to do so. On termination we will remove our access to your site, return credentials and exports on request, and stop charging you. Sections that by their nature should survive termination (ownership, liability, indemnity, governing law) will survive.
12. Governing law
Ainygo Technologies is registered in [Country]. These Terms are governed by the laws of [jurisdiction to be specified], without regard to conflict-of-laws rules. You and we agree that the courts of [jurisdiction to be specified] have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek urgent injunctive relief in any competent court.
13. Changes to terms
We may update these Terms from time to time. When we make material changes we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Continued use of the services after a change means you accept the updated Terms.
14. Contact
Questions about these Terms can be sent to:
Ainygo Technologies
Attn: Legal
140, Akodha, karachhana, Prayagraj
Uttar Pradesh - 212301 (India)
Email: legal@ainygo.com