1. Monthly care plans
Monthly care plans are billed at the start of each monthly period and are partially refundable within 24 hours of that charge. If you cancel inside the 24-hour window and no work has started yet (no fixes shipped, no updates pushed, no active engineer time logged against your site), the refund is 100%.
If a fix or task has already shipped inside that 24-hour window, the completed work is treated as an individual one-off task at its standard flat price (the same price listed on our emergency fixes page, or the quoted rate for custom work). That task price is deducted from the monthly fee and the remaining balance is refunded. For example, if your monthly plan is billed at one rate and we shipped a $49 HTTPS / SSL fix inside the 24 hours, you get back the plan fee minus $49.
After 24 hours the monthly plan is not refundable, because the operations loop (backups, updates, scans, monitoring, engineer scheduling) is already running against your site. You can still cancel at any time, for any reason, directly from your account. Cancellation takes effect at the end of the current period and the next charge never runs. No minimum term, no notice period, no exit fee. Proven processing errors (for example, a double charge) are always refunded in full as soon as we confirm them.
2. Yearly care plans
Yearly care plans include a 30-day money-back window. If you cancel within the first 30 days of the plan starting, we refund the unused portion of the year, prorated to the day. You keep the work we did in the first month and we refund the rest.
After the 30-day window, yearly plans are not refundable for the remainder of the year. You can still cancel at any point to stop auto-renewal at the end of the current year, but we will not issue a partial refund on time already committed.
3. Emergency fixes
Every emergency fix (hacked recovery, speed optimization, white screen, SSL, migration, and any custom tech-support engagement with a fixed scope and price) ships with a full money-back guarantee. If we cannot deliver the outcome described on the fix page, you get a 100% refund, and any diagnostic fee is waived.
The definition of "cannot deliver" is the scope we publish before you pay. Hacked recovery means a malware-free site, off blacklists, hardened against re-entry. Speed optimization means measurable Core Web Vitals improvement against a baseline recorded on day one. If we miss the published outcome, the refund is automatic.
4. Add-ons
Add-ons billed alongside a care plan (extra sites, extra backup storage, premium support seats) follow the same rule as the underlying plan. Cancel any time to stop the next charge. No partial refund on add-ons for the current period.
5. How to claim a refund
- Email support@ainygo.com within the refund window (24 hours for monthly plans, 30 days for yearly plans, any time during the fix for emergency work).
- Include your account email, the order or invoice ID, and a one-line reason. You do not need to justify or argue.
- We confirm receipt within one business day and review the claim against the plan or fix scope.
- Approved refunds are issued in 5 to 10 business days back to the original PayPal payment method.
No survey, no exit interview, no retention call. We would rather spend that time fixing the product.
6. Excluded cases
A small number of cases fall outside this policy. We are upfront about all of them:
- Damage the client caused after our work shipped. If a fix was marked complete and subsequent changes on your side broke the site, that is out of scope.
- Hosting-layer failures. Outages, storage limits, or misconfigurations on your host are not something we can refund. We will help you raise the ticket with your host.
- Force majeure. Major DDoS attacks, DNS provider outages, core WordPress zero-days affecting the whole ecosystem, or other events outside our reasonable control.
- Malicious third-party attacks after a fix. A fresh, unrelated attack after we completed and handed over a fix is a new incident, not a failed fix.
- Anything flagged as out of scope before we started, which you acknowledged when you approved the quote.
7. Chargebacks
If something goes wrong, please email support@ainygo.com first. We will almost always refund legitimate claims faster than a chargeback would resolve.
Unilateral chargebacks filed without contacting us first are treated as a breach of these terms. They may cause immediate account termination, removal of our access from your site, and a 30-day ban on new signups under the same email, domain, or payment method. We do not dispute legitimate refund requests; we dispute chargebacks used to skip the conversation.
8. Contact
For any refund question, email support@ainygo.com. For broader legal questions about this policy, write to legal@ainygo.com.
Ainygo Technologies
140, Akodha, karachhana, Prayagraj
Uttar Pradesh - 212301 (India)